Greek Organic & Traditional
Delicatessen e-Marketplace
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Terms & Conditions

Online Shopping
 
Before you place an order you should read these terms and conditions carefully as they contain important information about your order.
 
By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order, you confirm that you are the person referred to in the Billing details.
 
Visitors under the age of 18 should not register on this website or submit any information to us.
 
Product presentation and images
 
Every care has been taken to ensure that the photographic representation, description and specification of each product are accurate.
 
Nevertheless, colours may appear slightly different, and this should be considered normal.
 
In the unlikely case of significant packaging alterations, you will receive notifying e-mail from us in order to accept the products or not.
 
Acceptance of your Order
 
Non-acceptance of an order may be a result of our inability to obtain authorization for your payment.
 
Online
 
Shortly after you have placed an order to us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from trofos.com.
 
Acceptance of an order placed by you online and the completion of the contract between you and trofos.com will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
 
When an order is placed, we request pre-authorization for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorization request until the order is shipped, at which point we actually take payment.
 
We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any 'second' charge is only temporary and will shortly disappear.
 
If you have any further queries, please contact your bank/card issuer.
 
In order to change the details of your order, you must notify us within 24 hours of your order being placed. Please have the order number to hand. After this time we are unable to amend your order as we endeavour to process orders immediately. Therefore, we would request that you return the goods once they have been delivered - please see section for our returns procedure.
 
Returns/Cancellation Policy
 
If you wish to cancel or amend your order placed online, kindly forward your acknowledgement by email to: sales@trofos.com, stating your intention to cancel the order or please contact our sales department by calling +30 210 2311 383. Lines are open Monday to Friday 9.00am - 4.00pm CET (closed Saturday and Sunday).
 
It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.
 
Returns Procedure
 
Returns will be accepted only when:
• The goods are faulty.
• The goods are incorrectly supplied.
• The goods are damaged.
 
None of the above terms affects your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, please return the goods to us.
 
If any of the above reasons described on returns policy occurs, please contact our sales department by e-mail to: sales@trofos.com or call +30 210 2311 383. Lines are open Monday to Friday 9.00am - 16.00pm CET (closed Saturday and Sunday).
 
After contacting us, you may return unsuitable purchase(s) free of charge by posting the package at your Post Office or by the transportation company who brought you the package. We strongly recommend that you retain your receipt from the Post Office or the transportation company until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
 
All returns should be sent to:
 
Trofos.com
40 Agiou Konstantinou,
151 24 Maroussi –
Athens, Greece
 
If you would like to discuss the return of any item, or have any further questions about our returns or cancellation policy, please contact our Customer Care Team.
 
Payment methods
 
We accept payments for orders only in € Euros.
 
We accept payments by American Express, JCB, Maestro, MasterCard, Visa and Visa Debit or by PayPal.
 
If you choose to pay for an item using a payment card with a foreign currency denominated account, the amount withdrawn will still be taken in €- Euros at the conversion rate applied by the relevant payment scheme at the time of processing your order.
 
Please note that we may not guarantee the security of data, which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures, please read our Security and Privacy policy.
 
Unless we are fraudulent or negligent we will not be liable to you for any losses caused because of unauthorized access to the personal and transactional information you provide us when placing an order.
 
Please note that trofos.com does not accept cash or cheques as payment online.
 
When an order is placed, we request pre-authorization for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorization request until the order is shipped, at which point we actually take payment.
 
We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any 'second' charge is only temporary and will shortly disappear.
 
If you have any further queries, please contact your bank/card issuer.
 
Credit Card Safety
 
We DO NOT store your credit card number or the expiration date or the CVV2/CID on our servers. The credit card is forwarded through the encrypted SSL layer to our Bank credit card transaction processor. Their site is protected by layers of firewall, security systems and a full time staff of security expert.
 
Pricing Policy
 
All prices shown on the website are in € Euros and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.
 
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
 
We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be notified as “out of stock” on the website and will be available at the earliest opportunity or –sometimes- may not be available again.
 
Prices of products may change from time to time.
 
If items that you order are out of stock, subject to a delay, we will try to contact you at the email address or telephone number you provided when placing your order.
 
If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable, and will continue to process the remaining items on your order (where applicable). All items are subject to availability.
 
Delivery Timing
 
Please note that Trofos.com cannot guarantee specific delivery dates and therefore, subject to specific delivery times for Gift Boxes, please allow up to 5 working days for domestic delivery and 14 working days for International. This is subject to goods being in stock and payment authorization.
 
International Delivery
 
We deliver a wide selection of our online merchandise to over 40 countries worldwide.
 
We reserve the right to withdraw International delivery at anytime.
 
We cannot be held accountable for delays in customs clearance.
 
If you require any additional information please call our sales department email to sales@trofos.com or Calling +30 210 2311 383. Lines are open Monday to Friday 09.00am - 16.00pm CET (closed Saturday and Sunday).
 
Other Items
 
Delivery charges for all exported items are based on calculated volumetric weight and delivery destination and will be quoted during the checkout process prior to your order being charged.
 
Import Duty
 
Trofos.com cannot be held responsible in case of local customs authorities who wish to confiscate any particular item contained within a Hamper or Gift Box or any other item ordered, or charge any import duty on such items. The recipient is responsible for paying the duty.
 
We are currently unable to send Gift Boxes or food items to Australia and New Zealand, due to local Customs Restrictions and Charges. The date selected during checkout is the shipping date; the arrival date is subject to Customs processing. Please note that there can be delays caused by Customs which are outside Trofos.com control.
 
Delivery and Export Information
 
If purchasing Gift Boxes as a gift, please ensure the recipient is able to receive the Gift Box, since unwanted gifts or gifts refused upon delivery cannot be refunded.
 
Please note that cancellations or alterations to orders containing goods, food, cosmetics and Gift Boxes must be made within 24 hours of ordering (with the exception of faulty or incorrectly supplied goods).
 
Website
 
We may change the trofos.com website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.
 
Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
 
We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.
 
You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
 
This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected by copyright, trademarks, database rights and other intellectual property rights.
 
This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements, terms, and conditions of use of Third Party Sites accessible from this website.
 
Liability and Indemnity
 
We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through the Order line, whether or not accepted by us).
 
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
 
We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
 
Communication
 
To fulfil our obligations to you under these Terms and Conditions, we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.
 
The website is controlled and operated in Greece. These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by Greek and European law and you agree to submit to the exclusive jurisdiction of the Athens Greece courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website.
 
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.
 
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
 
If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach.
 
Please contact our Customer Care Team in the event of any queries:
 
Tel: +30 210 2311 383
Fax: +30 210 2311 385
 
Lines are open Monday to Friday 09.00am - 16.00pm. CET
 
Thank you for visiting our site.